The Maids Head Hotel in Norwich, which claims to be the oldest hotel in the UK, won the Best Employer accolade at the Norfolk Business Awards 2018. The hotel was the only hospitality business to pick up an award.
Privately owned since December 2012, the hotel has embarked, over the last four years, on a phased multi million pound renovation and refurbishment programme to ensure that the historic building meets the expectations of 21st century visitors.
Christine Malcolm, General Manager, the Maids Head Hotel said: “We are thrilled to have won the Best Employer accolade at the Norfolk Business Awards. Our staff are at the heart of our renovation and refurbishment programme and are vital to the success of the business.”
This project covers all aspects of the property from bedrooms, reception and public lounges to the kitchens, where work will begin in early 2019. Much of the hotel is listed with the oldest guest accommodation dating back the 15th century. So a sympathetic treatment has been essential.
Guests enjoyed a a special dinner party at the Maids Head Hotel in Tombland, Norwich, hosted by 'John Paston' on Thursday, November 22, to mark the first mention of the the hotel's name in a Paston letter dated November 22, 1472.
Rob Knee of the Paston Footprints Project and Paston Heritage Society, who was master of ceremonies for the evening, as John Paston, presented a facsimile of the Paston letter mentioning the Maids Head to the hotel. In the letter John Paston II advised: “if he tery at Norwyche ther whyls, it were best to sette hys horse at the Maydes Hedde.” Rob Knee also cut a special cake marking the hotel's 'birthday'.
Christine Malcolm, General Manager, the Maids Head Hotel said: “We are very pleased to be working with the Paston Footprints Project and would like to thank Rob Knee and his colleagues for their kind gift of the facsimile of our 'birthday' letter, which we will put on permanent display in the hotel.”
The Maids Head Hotel in Norwich, which claims to be the oldest hotel in the UK, is offering a choice of three or four night Festive breaks.
Christmas at the Maids Head features culinary feasts prepared by award winning Head Chef, 'Magic' Marcin Pomierny and his talented brigade, along with the warmest of hospitality and lots of entertainment.
The hotel is perfectly located in the heart of Norwich, with the Cathedral directly opposite. Guests can attend Midnight Eucharist on Christmas Eve and services on Christmas Day.
The Maids Head Hotel in Tombland, Norwich, has achieved a Four Star Silver Award, for the first time, in its 2018 AA overnight inspection. The hotel's Wine Press Restaurant has retained its Two AA Rosettes for culinary excellence. The Maids Head is the only hotel in the City of Norwich with a Four Star Silver Award.
The Maids Head's Silver Award was secured thanks to an increase in the AA merit score to 83% and acknowledges the quality of the hotel's physical attributes. The Silver Award is given to highly recommended hotels and was introduced in 2015.
Six members of staff at the Maids Head Hotel in Norwich have had babies in recent months. The new arrivals, parents and siblings were invited to the hotel for a special afternoon tea celebration on April 12, hosted by General Manager, Christine Malcolm.
Christine Malcolm explained: “In my 10 years at the Maids Head, we have never had such a large group of new arrivals. So we decided to bring them all together and mark the births with a celebration afternoon tea. To add to the togetherness, Rose our Events Co-ordinator gave birth to her daughter, Mia, on the same day that Malgorzata, wife of Head Chef 'Magic', gave birth to her son, Miesko.”
Hannah Barnes won a competition earlier this year, run in conjunction with City College Norwich Art and Design students, for an illustration of the Maids Head Hotel to be printed on new mugs, which are now in the hotel’s 84 bedrooms, as part of the tea and coffee making facility. The mugs are also on sale in hotel reception.